FAQ's Promotional Products

What Are Promotional Products?

Promotional product are usually imprinted with a company's name, logo or message - include useful or decorative articles of merchandise that are utilized in marketing and communication programs. Imprinted products that are distributed free are called adertising specialites. Imprinted items give as an incentive for a specific action are know as premiums. Business gifts, awards and commemoratives are also consiered promotional products.

What are short run promotional products?

Redline Engraving & Promotions offers our clients a new option that we call "Short Run" Promotional Products. It gives our clients the option to have the quanitity they need. So now instead of having to purchase 144 mugs you can get 1 or even a dozen.

What is an acceptable format for my logo or artwork?

In most cases, your files should be in a "vector" .eps format - preferably created in Adobe Illustrator. All images and fonts should be converted to "curves" or "outlines". If your artwork is more than one color, each color should be in a different layer and all colors should be included in the note section. Less acceptable formats (yet, still useable in some cases) are high resolution (300dpi or better) .tif files. Rarely acceptable are .jpg or .gif files.

What is a set-up/screen charge, and how does that differ from an art charge?

The set-up charge is a fee charged by the manufacturer and involves preparing a plate and the other necessary "make ready" to get your job on the press. This fee normally is $35 to $75. - depending upon the vendor. Some of our vendors do not charge a set-up charge.

What is an artwork charge?

An artwork charge normally applies to all orders unless you send your entire imprint in an acceptable electronic file. If you require new artwork or the addition of an internet address, phone number, or other type to be added to existing artwork, this fee will apply. We do not typically charge an artwork fee. However if your logo is not in a vector format we can do this for you for a fee of $20.00. Complicated artwork may require an additional artwork fee starting at $20.00. Contact us if you have questions about your project.

Can I fax you my logo or artwork?

Typically, a fax is not adequate for artwork. Using it would result in poor quality. If you are not able to e-mail or provide art on a disk in an acceptable format, Redline Engraving & Promotions can create or re-create your artwork for you. Additional charges will apply.

How much is shipping and handling

Shipping and handling charges are not included in the price of products. These charges will be calculated based on weight, size, and supplier distance to delivery location. Most things will be shipped via UPS or FedEx and rush shipping options are almost always an option. Once manufactured (typically 5-10 business days), shipping time ranges 2-5 business days.

What are the payment terms?

All products require 100% payment up front because they are being customized for you. In some cases, a 50% deposit is acceptable. Please contact us for details.

Can I see a proof first?

Of course! In fact, we will insist that you approve a proof before the product is ordered. For most products, you will receive a PDF proof via e-mail or a black and white printed proof. If you wish to see a production proof (an actual sample), this is available for an additional fee. We don't usually recommend this, as it delays your order and can be very expensive. We work with trusted suppliers who are known for doing quality work.

What if I need an item faster than the regular production time?

Rush service is available for some items from some vendors. If you need something FAST, please call our office so that one of our experienced representatives can assist. They will be able to make product recommendations and do the additional research needed to get the job done on a tight timeline!

What if I have more questions?

E-mail us at CustomerService@RedlineEngraving.com or call our office at: 541-582-3652 or toll free at 1-866-582-3652. Our office hours are 9 am to 5 pm PST Monday through Friday. Our customer service representatives look forward to assisting you.

Our pledge to our customers!

1- To deliver products on time. Every time!

2- To deliver the product accurately!

3- To make beautiful engraved products economically!

4- We want our customer to be 100% satisified. If for any reason you are not satisfied with your product or service please contact us so that we can fix the problem.

More Questions?

Call us at 541-582-3652 or toll free at 1-866-582-3652 or e-mail us at CustomerService@RedlineEngraving.com. We look forward to assisting you!